We operate in the Central European time zone from 8 am - 4 pm (+9 PT /+8 MT /+7 CT /+6 ET), and we always return your calls as soon as possible.

FAQs Questions and Answers

Frequently Asked Questions

Window corner samples/ Sliding door samples

 

1. Can I get a sample for free?

Here are the 3 steps to get a window corner sample for free:

1. Simply order a window corner sample at shop.debesto.com.
2. Place an order for windows with debesto, and you will receive a refund of twice the value of the sample.
3. If after receiving the window corner sample it turns out that it does not meet your expectations, send an email to shop@debesto.com within 90 days, return the sample to us and we refund the order cost.

 

2. Which windows in the shop.debesto offer NFRC compliance certification within the United States?



In the Sample Shop offer, you will find 2 PVC profiles of window corner samples that have NFRC certification.

These are:

1. Salamander BluEvolution 82
2. Aluplast Ideal 4000

 

3. Which PVC windows look most like aluminum windows?

 

These PVC products most closely replicate the appearance of aluminum (check our window corner samples):


These are aluminum-look alike windows with the best quality to price ratio. If you want a minimalist and industrial style reminiscent of aluminum joinery, these products are worth considering.
You can easily verify the quality and appearance of these items by ordering a set of window corner samples.

4.  Which profiles do you recommend for the US market?

The most commonly selected profiles by our customers for the US market are:

Aluminum profile:


PVC profile:


PVC profile with NFRC certification:

 

5. Which profiles do you recommend for the UK market?

The most commonly selected profiles by our customers for the UK market are:

Aluminum profile:


PVC profile:

 

6. Which profiles do you recommend for the Benelux countries?

The most commonly selected profiles by our customers for the Benelux countries (Netherlands, Belgium) are:

Aluminum profile:


PVC profile:

 

7. What PVC profiles do you recommend for the best quality to price ratio?

 

A single choice of PVC windows that have the best quality to price ratio is quite difficult. Much depends on what parameters we care about.

 

To facilitate the decision we have created a list of profiles with the best quality to price ratio by category:

 

PVC windows with aluminum appearance best quality/price ratio:

 

 

Triple-pane PVC windows best quality/price ratio:

 

 

Least expensive PVC windows best quality/price ratio:

 

 

Dutch windows best quality/price ratio:

 



8. How can I verify and show customers the opening system of European windows?

 

Most customers from the US or UK are not familiar with how European windows open and work. We know from talking to our customers that this can be a barrier to making a purchase decision.

That's why we have several window models with the European opening system in our store. You can easily show the system of operation of tilt and turn opening or opening the window to the inside of the building.

See the list of window samples.

 

9.  How can I verify the color of the windows in person before purchasing?

 

To verify the color of the windows before purchasing, it is best to verify the color in daylight and at the same time check the texture of the foil.
The quickest and easiest way is to show the color chart to the investors during a meeting or at the construction site.

It's worth while having color charts from each manufacturer, such as:

to ensure that the chosen color meets expectations.

 

10. Do window colors differ between manufacturers?

 

The colors of windows from different manufacturers can differ.

Some manufacturers, such as Decco and Aluplast, have similar window colors, however the availability of colors may differ between them, for example, not all Aluplast colors may be available in Decco.

Therefore, if you want to mix profiles, it's better to check the colors available in the color charts of both manufacturers.
The quickest and easiest option is to order color charts from selected manufacturers and verify their colors and the structure of the foils in person.

Check the available color charts here.

 

11. How can I safely transport/store window corner samples?

 

You can safely transport window corner samples in a dedicated transport suitcase.

This provides protection during transportation, safeguarding them from damage.

Additionally, storing the samples in the suitcase ensures they are always presentable, facilitating work and enhancing professionalism.

No need to carry them by hand, which can be inconvenient, especially when you have many other things to bring to a meeting. This solution increases the attractiveness of the window corner samples in the eyes of investors.

 

Window accessories

 

1. How can I ensure that my customer and I have quick access to replacement parts in case of damage or wear of replaceable elements in the windows?

 

To ensure that you and your customer have quick access to replacement parts in case of damage or wear of replaceable the components in windows, you may want to use our list of the most frequently replaced accessories in windows, which we have created based on conversations with our customers.

All of these products are available here.

 

2. Do you have handles in your store? My client wants to see in person the handles he will order for the windows.

 

The handle is the key element that the window user will use most often. Therefore, despite its small size, it is important to the overall evaluation of the window's quality.

In order to speed up your customer's purchasing decision and anticipate their questions, you can get handles that come standard with debesto orders beforehand.

See our aluminum handles for most of our window profiles:

 

 

Orders

1. How quickly will I receive my order?



All orders placed and paid for by 11:00 AM (Central European Time; +9 PT /+8 MT /+7 CT /+6 ET) will be shipped the same day.

The delivery time depends on the destination country:

  • EU countries - 2 working days
  • UK - 3 working days
  • USA - 4 working days

 

 2. Is the delivery free of charge?



Yes, you will receive free delivery for orders of 199 EUR or more.

For orders valued at up to 198 euros, the following charges apply:

Countries in Europe - 9 EUR
USA/Canada - 99 EUR

Additionally, there is an option for personal pickup of the order from our office at

14A Wały Jagiellońskie Street
Oleśnica, Lower Silesia
Poland

Free of shipping charges.

 

3.  How can I return an order?

 

If the product does not meet your expectations and you want to return it, just follow these 4 simple steps:

  1. Let us know by sending an email to shop@debesto.com or call +48 532 690 695. You can do this within 90 days of receiving the order.
  2. Safely pack the return to ensure it reaches us without any damages.
  3. Send product to the following address:

debesto sp. z o. o.
Sample Shop
14A Wały Jagiellońskie Street
56 - 400 Oleśnica, Lower Silesia
Poland

 

      4.Upon receiving and verifying the product, we will issue a full refund for the order.

 

4. Can I exchange the window corner sample for a different one?

Of course, you can exchange the window corner sample for another.

Here are 5 steps on how you can do it:

  1. Let us know by sending an email to shop@debesto.com or by calling +48 532 690 695. We will then know which other product you want to exchange it for.
  2. It is important that the returned window corner sample is in the same condition as you received it, i.e., not damaged.
  3. Pack it securely to ensure it reaches us without any damage.
  4. Send product to the following address:

debesto sp. z o. o.
Sample Shop
14A Wały Jagiellońskie Street
56 - 400 Oleśnica, Lower Silesia
Poland


    5. Upon receiving and verifying the product, we will send you the new sample.

 

5. How to order a product that is currently unavailable?

 

If you find a product on our website that is currently unavailable, you can place an order in the form of a prepayment (preorder).

By ordering this product as a preorder, we will specifically order it on your behalf. Fulfillment of the dedicated order will take longer than usual - usually around 4 weeks.
We will keep you informed about the status of the order and the estimated delivery date.

 

 

Payments

 

1. What are the available payment methods?

 


There are two payment methods available in the store:

1. Bank transfer: After placing an order, you have the option to make a payment via bank transfer. The transfer details can be found on the order confirmation page and will also be sent to you in a confirmation email.
2. Credit card payment: You can also use a credit card for payment, which ensures the speed and convenience of the transaction.
We accept Visa, Mastercard, and Amex credit cards.

 

Store contact


1. How can I contact you?

 


Choose the form of contact that suits you best.

1. Phone: Call us at +48 532 690 695. We are available Monday to Friday from 8:00 AM to 4:00 PM. We operate in the Central European time zone (+9 PT /+8 MT /+7 CT /+6 ET)
We always return your calls.
2. SMS or WhatsApp message: If you are in a different time zone and the phone contact hours do not suit you, send us a message. Together we will arrange a convenient time to talk.
3. Email: Send us a message to shop@debesto.com. We will always respond same day.